We are seeking a dedicated and motivated front office manager to join our team in Richmond, VA
Please submit your resume if you meet the requirements below.
Job Purpose:
Reports directly to the General Manager. The Front Office Manager is the liaison between the Executive Housekeeper/Housekeeping, Maintenance Engineer, Front Desk Guest Service Agents and the General Manager.
Responsible for welcoming guests and handling any complaints. In doing so, he or she:
• Supervises reservations and the allocation of rooms together with Guest Relations Management.
• Monitors the individual customer accounts and group accounts
• Applies and ensures the application of the sales strategy to maximize occupancy and average room price
• Supervise/trains front office agents and organizes their work and schedules
Key Responsibilities:
• To monitor the quality of welcome extended to guests
• To recruit, train and motivate the members of the his or her team
• To ensure that all hotel standards and procedures are applied
• To manage daily billing and payments
• Maintains a professional demeanor and appearance at all times
• Additional responsibilities may be added as needed.
Skills:
• Use of Windows
• The ability to train and motivate a team
• The ability to be available to work nights, weekends or public holidays
• Be on call for staff emergencies and emergencies 24 hours a day.
• Sales ability (new and retention)
• Hospitality
• Adaptability: coping with the diversity of customers and their needs
• Handles guest correspondence and designated accounting responsibilities as delegated by the hotel's General Manager.
• Self-sufficiency
• Self-control: handling complaints
• Good relationship skills
• Team leadership
• Good memory: remembering guests
• Taking the initiative
• Discretion
Qualifications:
• High School Diploma, GED or further education to standard or similar
• Courses in Hotel or Tourism studies preferred
• Minimum 3 years hospitality management experience Required
• Experience with various reservation systems preferred
• Must be capable of passing a background check
Please submit a copy of your resume in PDF format for.
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